What data we collect

This service is provided by the Legal Aid Agency (LAA), part of the Ministry of Justice (MoJ).

We do not collect any personal information that could identify an individual in this service.

We do collect personal information about individuals using this website. This information is collected separately from and cannot be linked to information submitted. We collect:

  • your Internet Protocol (IP) address
  • details of which version of web browser you used
  • information on how you use the site, using cookies and page tagging techniques
  • the search information you enter, such as postcode or organisation

Where you provide your consent, we use Google Analytics cookies. Google Analytics processes information about:

  • the pages you visit
  • the categories you use to search
  • the postcode you use to search
  • how long you spend on each page
  • how you arrived at the service
  • what you click on while you visit the service
  • the device and browser you use

We make sure you cannot be identified by Google Analytics data. We do not pass any of your personal data to Google Analytics, and Google Analytics does not store your IP address.

We will not combine analytics information with other data sets in a way that would identify who you are.

Why we need your data

We collect your data to:

  • provide you with information about local services
  • gather feedback to improve our services
  • monitor use of the site to identify security threats

We use the information we collect through Google Analytics to see how you use the service and to see how well it performs on your device.

We do this to help:

  • make sure the service is meeting the needs of its users
  • make improvements to the service
  • make performance improvements, for example improving page load time and data usage

Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of this service. The legal basis for processing all other data is that it’s necessary to provide a service and our legitimate interest in understanding the usage of our service.

The legal basis for processing data collected with Google Analytics in this service is your consent.

What we do with your data

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Google Analytics 4). We do not allow Google to use or share this data for their own purposes.

No information that you provide will be shared outside the MoJ, other than with MoJ IT providers that provide services supporting the running of this service.

We will not:

  • sell or rent data to third parties
  • share data with third parties for marketing purposes

How long we keep your data

We will only retain your data for as long as it is needed for the purposes set out on this page.

We will retain summary logs of interactions with the service, but these logs are fully anonymous.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored. All personal data is processed in the EEA.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

Links to other websites

This service contains links to other websites.

This privacy notice only applies to this service and does not cover other government services and transactions that we link to.

If you follow a link to a service provided by another government department or agency, that organisation will:

  • be the data controller
  • be responsible for processing any data you share with them
  • publish and manage their own privacy notice with details of how to contact them

Contact us or make a complaint

Contact us by email at if you:

  • have a question about anything in this privacy notice
  • think that your personal data has been misused or mishandled

You can also contact our Data Protection Officer (DPO):

  • Data Protection Officer
  • Ministry of Justice
  • 102 Petty France
  • London
  • SW1H 9AJ

The DPO leads on all aspects of data protection for the MoJ.

When we ask you for information, we will comply with the law. If you consider that your information has been handled incorrectly, you can contact the Information Commissioner for independent advice about data protection. You can contact the Information Commissioner at:

  • Information Commissioner's Office
  • Wycliffe House
  • Water Lane
  • Wilmslow
  • SK9 5AF

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

Last updated 25 June 2024