Accessibility statement

This accessibility statement applies to The Legal Aid Agency (LAA) is responsible for this service.

We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts;
  • zoom in up to 300% without the text spilling off the screen, and
  • navigate the service using just a keyboard

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this service in a different format, you can contact us at .

Reporting accessibility problems

We’re always looking to improve the accessibility of this service. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact giving details of the issue and any assistive technology you are using.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (№ 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

The Legal Aid Agency is committed to making its service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (№ 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below.

Non-accessible content

Not applicable

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Google Maps

Using embedded Google Maps has issues for users:

  • Tab focus is not always visible in the map interface;
  • JAWS users have to tab through map links and buttons before they get to the search results, and
  • Navigation of the map is not always possible by voice.

We will consider using an alternative map provider if the service has a major redevelopment in the future.

What we’re doing to improve accessibility

We will monitor the accessibility of this website on an ongoing basis and fix any accessibility issues reported to us.

Preparation of this accessibility statement

This statement was prepared on 11 November 2020.

We have completed accessibility checks using core assistive technology applications such as JAWS, Zoom Text, Dragon and Text Help. The tests were carried out by the Ministry of Justice on 28 October 2020.

Components of this service, such as the map functionality, were also tested on 13 July 2020 during an audit of These tests were carried out by the Digital Accessibility Centre (DAC).